Joya 99 Privacy Policy — Your Data Is Safe With Us

When you create an account or use our services at joya 99, we collect certain information. The sole purpose of this collection is to provide you with a better, safer, and more personalized experience. We never collect more data than necessary.

Joya 99 collects your information through several methods. Each approach is fully transparent and based on your consent. We never collect data without your knowledge.

• Direct Input: Information you provide when filling out a registration form, updating your profile, or contacting support.
• Automatic Collection: When you use our website or app, technical data is collected through cookies and log files.
• Third-Party Verification: Approved third-party services are used for identity verification during the KYC process.
• Payment Gateway: Transaction confirmation details are received from payment providers during deposits and withdrawals.

We use your data only for specific, legitimate purposes. joya 99 never uses your information in violation of its privacy policy. The key purposes are outlined below.

• Creating, verifying, and managing your account.
• Processing deposits and withdrawals and maintaining records of financial transactions.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Providing customer support and resolving complaints.
• Sending personalized promotions and offers based on your preferences (subject to your consent).
• Improving platform functionality and user experience.
• Meeting legal obligations and satisfying regulatory requirements.

Joya 99 does not sell your personal information to third parties. However, limited data may be shared with trusted partners to operate our services. All such sharing is governed by specific agreements and carried out in accordance with applicable regulations.

• Payment provider: Payment providers such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• KYC Service: Limited data is shared with approved KYC platforms solely for identity verification.
• Legal Authorities: Information may be shared with government authorities when required by court order or legal obligation.
• Fraud Prevention: Limited data may be shared with fraud detection agencies to protect platform security.

Joya 99 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

We retain your data only for as long as necessary. Once that purpose is fulfilled, it is securely deleted or anonymized.

• Even after account closure, transaction records are typically retained for up to 5 years to meet legal obligations.
• KYC documents may be retained for up to 7 years.
• Log and technical data is retained for a maximum of 2 years.
• Marketing profile data is deleted as soon as you withdraw your consent.

As a joya 99 user, you have important rights over your personal data. We respect these rights and make every effort to fulfill them as promptly as possible.

• Right to Know: You may request details on what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Data Portability: You can request an export of your data in a human-readable format.
• Right to Object: You may object to certain types of data processing.

Joya 99 is strictly an adults-only (18+) platform. We never knowingly collect data from anyone under 18. Age is verified at registration, and additional KYC checks are carried out in any cases of doubt.

If we are notified that a minor's data has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

To protect your data, joya 99 employs industry-leading technical and organizational measures. Our security team continuously monitors all systems.

• TLS 1.3 protocol is used for all data transfers.
• Stored data is secured with AES-256 encryption.
• Regular penetration testing and security audits are conducted.
• Two-factor authentication (2FA) is available for added security.
• Automatic alerts are triggered whenever a suspicious login is detected.

Joya 99 may update this Privacy Policy as needed. Before any significant changes, we will send a notice to your registered email and display the updated date on this page. Continued use of the platform after changes takes effect constitutes acceptance of the revised policy.

For any privacy-related questions, complaints, or requests, reach out to our dedicated privacy team. We aim to respond within 48 hours.

• Email: support@joya99.wine
• Response Time: 24/7 (typically within 48 hours)
• For more details on our privacy practices, please visit our Terms & Conditions Also read this page.